Return Policy

New & Used Media: (Vinyl, CD's, DVD's, Cassettes)

New media may be returned if unopened, in resellable condition, and within 30 days of purchase accompanied with a receipt. Defective items can be exchanged for the same title or in-store credit.

Used media is guaranteed against defect for 15 days from purchase and can be exchanged for another used media item or in-store credit.

Record Store Day/Black Friday Exclusive Items can only be returned for refund within 3 days of the event date (release date) accompanied with a receipt.

Audio Components & Accessories (Turntables, Preamps, speakers, cables, receivers, etc) may only be returned in resellable condition within 30 days of purchase. Resellable condition includes the box, packaging, and all other items included with the item.  Defective Components & Accessories will be replaced with the same item or in-store credit.

Merchandise: (everything excluding media, jewelry, and smoking accessories)

Refunds will only be given if accompanied by the original receipt within 30 days. The items must be in new, resellable condition for any return on these items. Items without a receipt cann be exchanged for other items or in-store credit.

Clothing must be in new condition.  Washed, worn, or items with smoke smell are ineligible for returns.

Books must be in new condition including the cover, dust jacket, and pages.

Jewelry/Body Jewelry: These items are ineligible for return or exchange. 

Smoking Accessories: These items are ineligible for return or exchange. Smoking Accessories include everything sold in the smoking sections in each location. 

If you have questions or regarding a potential return or defective item, please call the location in which it was purchased. Ask for the manager on duty.  You can also contact us at support@downinthevalley.com